Payment Policy

Effective Date: January 9, 2025

At Pronasonali, we strive to provide our customers with a seamless and secure shopping experience when purchasing home furniture from our website. Our Payment Policy outlines the accepted payment methods, payment processing, and other important details about how we handle payments for the products sold on our site. Please read this policy carefully before making a purchase.

1. Accepted Payment Methods

We offer a variety of payment methods to ensure that you can complete your purchase easily and securely. The following methods are accepted:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: For convenience and additional security, we accept payments via PayPal. You can use your PayPal balance or link a credit or debit card to your PayPal account.

  • Bank Transfers (for large orders): If you are purchasing large quantities or making a high-value purchase, we can arrange for bank transfers as a payment method. Please contact our customer service team for further instructions.

  • Financing Options: In partnership with select third-party financing companies, we offer financing plans. These plans are subject to approval and typically involve monthly installment payments. Available financing options may include options like Klarna, Afterpay, and others. Please note that eligibility for financing depends on credit approval.

2. Payment Security

At Pronasonali, we prioritize your security. We use industry-leading encryption technology to protect your payment details during the transaction process. When you make a payment, your sensitive information, including credit card details, is processed securely through trusted payment gateways.

We also follow the best practices to protect your personal data, including compliance with PCI DSS (Payment Card Industry Data Security Standards). You can be confident that your payment information will not be shared with unauthorized third parties.

a. SSL Encryption:

We utilize Secure Socket Layer (SSL) encryption on our website to secure the communication between your browser and our website. This ensures that any personal information you enter, including credit card details, is encrypted and protected.

3. Payment Processing

After you select your preferred payment method and complete the checkout process, we will process your payment. The transaction will typically be processed immediately, and you will receive an order confirmation email once the payment is successful. The email will include details of your order, including the items purchased and the expected shipping date.

a. Payment Authorization:

In some cases, we may need to verify payment details, especially for larger purchases. If there are any discrepancies, we will contact you promptly to resolve the issue. If payment cannot be authorized, your order will be canceled, and you will be notified via email.

b. Payment Declines:

If your payment is declined for any reason (e.g., insufficient funds, incorrect details), your order will not be processed, and you will receive a notification. You may attempt to complete the transaction using a different payment method or contact your payment provider for assistance.

4. Currency and Taxes

Our website operates in USD (United States Dollars). All prices listed on Pronasonali.com are in USD and are subject to applicable state and local taxes based on your delivery address.

a. Sales Tax:

Sales tax will be applied to orders based on your shipping address. The sales tax rate is determined by the jurisdiction in which your product is being shipped. You will be able to view the total tax amount in your order summary before completing the purchase.

b. Tax-Exempt Orders:

If you are tax-exempt, please provide the necessary documentation before completing the purchase. Contact our customer service team at info@pronasonali.com to provide your tax-exempt status.

5. Order Payment Verification

As part of our commitment to security, all orders may be subject to additional verification before payment is processed. This process may include:

  • Address Verification: We may verify the billing address provided with your credit card issuer.
  • Phone Verification: We may contact you by phone to confirm your order if there are any concerns regarding the payment.
  • Fraud Prevention: In order to protect both you and us from potential fraudulent activity, we may request additional information to verify the legitimacy of the transaction.

These verification procedures may delay your order processing, but they are essential to ensure the integrity of our payment process.

6. Refunds and Chargebacks

If you are entitled to a refund, it will be processed through the same payment method that was used during the original transaction. Refunds may take several business days to appear in your account, depending on your payment provider.

a. Chargebacks:

If you dispute a charge on your credit card, you may initiate a chargeback through your payment provider. However, we encourage you to first reach out to our customer service team to resolve any issues. We will work with you to find a solution that meets your needs and prevents any unnecessary chargebacks.

7. International Payments

At this time, Pronasonali only accepts payments for orders shipping within the United States. We do not support international payments. If you wish to ship internationally, we recommend using a third-party shipping service or reaching out to us for further assistance.

8. Payment Policy Updates

We reserve the right to update or modify our Payment Policy at any time without prior notice. Any changes to this policy will be reflected on this page, with an updated Effective Date. We encourage you to review this policy regularly for any updates.

Contact Information

For any questions or concerns about our Payment Policy, please contact us at: