Sales Policy
Effective Date: January 9, 2025
 
At Pronasonali, we are committed to providing our customers with the best shopping experience when purchasing high-quality home furniture. Our Sales Policy outlines the terms and conditions governing the purchase of products from our website, https://pronasonali.com, and provides clarity on shipping, payments, returns, and warranties. Please take a moment to familiarize yourself with the following guidelines.
 
1. Product Availability
We strive to ensure that all products listed on our website are in stock and available for purchase. However, due to fluctuations in demand and inventory updates, there may be instances where a product becomes temporarily unavailable or discontinued.
 
a. Backorders
If a product is temporarily out of stock, we may offer you the option to place the item on backorder. We will notify you of the estimated restock date and provide you with the option to cancel or modify your order. All backordered items will be shipped once they are available.
 
b. Discontinued Items
Occasionally, we may discontinue certain products. In such cases, we will notify you and provide alternative product options or issue a full refund if you have already purchased the item.
 
2. Pricing
We aim to offer competitive and transparent pricing on all our products. The prices listed on our website are in USD and may be subject to change without notice. We reserve the right to modify the prices of products due to changes in costs, promotions, or any other market factors.
 
a. Discounts and Promotions
From time to time, we may offer special promotions, discounts, or sales events. These discounts will be clearly communicated on our website and through promotional emails. Please note that discounts cannot be combined with any other offers unless stated otherwise.
 
b. Taxes
Sales tax will be applied to orders based on the applicable tax rates for your shipping address. You will see the total tax amount in your order summary during checkout.
 
3. Order Confirmation and Acceptance
Once your order is placed on our website, you will receive an order confirmation email. This email will include your order details and an estimated shipping date. Please verify the information in this email to ensure accuracy.
 
a. Order Acceptance
Your order is considered accepted once the payment is successfully processed and your order is shipped. If we are unable to process your order due to inventory issues, payment errors, or other factors, we will notify you as soon as possible.
 
4. Payment Methods
We accept various payment methods to ensure a smooth transaction experience. Payment methods include:
 
Credit/Debit Cards: Visa, MasterCard, American Express, Discover
PayPal
Financing Options: If available, we offer financing through third-party providers. Financing options are subject to credit approval.
Please ensure that your payment information is accurate and complete to avoid delays in processing your order.
 
5. Shipping and Delivery
We aim to process and ship your order as quickly as possible. Please allow up to 1-2 business days for your order to be processed and dispatched. We will send you a shipping confirmation email once your order has been dispatched, along with a tracking number to monitor the delivery status.
 
a. Shipping Costs
Shipping fees are calculated at checkout based on the weight, size, and destination of your order. We strive to offer competitive shipping rates.
 
b. Shipping Methods and Delivery Times
We offer several shipping methods, including:
 
Standard Shipping: Typically arrives within 5-10 business days.
Expedited Shipping: Typically arrives within 3-5 business days.
White Glove Delivery: Available for certain products; may take up to 10-14 business days depending on the location.
Please note that delivery times may vary depending on the shipping carrier, holidays, and other factors beyond our control.
 
c. International Shipping
Currently, we do not offer international shipping. We only ship to locations within the United States.
 
6. Returns and Exchanges
We want you to be fully satisfied with your purchase. If you are not completely happy with your product, please refer to our Refund and Returns Policy for more information on how to return or exchange an item.
 
a. Eligibility
Items must be returned in new, unused condition within 30 days of delivery to be eligible for a refund or exchange.
 
b. Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival.
 
7. Product Warranties
Most of our furniture comes with a manufacturer’s warranty that covers defects in material or craftsmanship. The warranty period varies by product type. Please refer to the product details on our website for warranty information.
 
a. Warranty Claims
To initiate a warranty claim, please contact our customer service team at info@pronasonali.com. You may be required to provide proof of purchase and photographs of the damage or defect.
 
8. Cancellations
Once an order is placed, we begin processing it immediately. However, if you wish to cancel your order, please contact us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a refund. If the item has already been shipped, you must follow the return process outlined in our Refund and Returns Policy.
 
9. Limitation of Liability
Pronasonali’s liability is limited to the purchase price of the product purchased. We are not liable for any indirect, special, or consequential damages arising from the use of our products or the inability to use our products. Please read and follow all care instructions for your furniture to ensure longevity.
 
10. Changes to the Sales Policy
We reserve the right to modify or update our Sales Policy at any time without prior notice. Any changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about any updates.
Contact:
Street: 2905 W State 250 Hwy
Paris Crossing, Indiana(IN), 47270
Phone number: (812) 346-6178
Email: info@pronasonali.com
Website: https://pronasonali.com