Refund and Returns Policy
Effective Date: January 9, 2025
At Pronasonali, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your furniture, we offer a straightforward Refund and Returns Policy designed to give you peace of mind when shopping with us.
Please read the following terms carefully to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges on most furniture items purchased from our website. However, there are certain conditions you must meet for a successful return:
a. Timeframe
You must request a return or exchange within 30 days of receiving your furniture. After this period, we will no longer be able to process returns or exchanges.
b. Condition of the Product
To be eligible for a return or exchange, the product must be in new, unused condition, with all original packaging, tags, and assembly instructions intact. Furniture that has been assembled or shows signs of use cannot be returned or exchanged.
c. Exclusions
The following items are not eligible for return or exchange:
- Custom-made or personalized furniture
- Final sale items marked as non-returnable
- Opened or used mattresses and bedding
2. How to Initiate a Return
To initiate a return or exchange, please follow these steps:
a. Contact Us
Email us at info@pronasonali.com or call (812) 346-6178 to request a return authorization. Please provide your order number, a description of the item, and the reason for the return.
b. Return Authorization
Once we receive your request, we will issue a Return Authorization number. This number must be included with your returned item to ensure it is processed properly. Please do not return any items without obtaining this number.
c. Packaging the Item
Pack the furniture carefully in its original packaging to prevent damage during shipping. If the original packaging is no longer available, you must ensure the item is well-packed to avoid damage in transit.
d. Return Shipping Costs
Return shipping costs are the responsibility of the customer
Contact:
Street: 2905 W State 250 Hwy
Paris Crossing, Indiana(IN), 47270
Phone number: (812) 346-6178
Email: info@pronasonali.com
Website: https://pronasonali.com